Product design, if done well, belies its own complexity. The most ambitious project I tackled at Zillow was one that doesn’t look like it at first glance, but yielded a massive recouping of dollars, hours, documentation, and communication.
What you’re seeing is the interface for something that used to be done entirely over fragmented Slack DMs and dashed-off text messages. This is the structured flow for the vitally important — and dizzyingly complex — process by which buyer and seller agents negotiate, quickly, on the objections that arise during property inspections.
This process involved creative brainstorming between myself and my project manager; interviews that I personally led with the agents themselves; and contributing my own extensions to Zillow’s Brand System, to allow for new, moving-at-the-speed-of-thought evolutions of our UI components.